Better places, thriving communities.
Position: Workplace Experience Manager
Location: Edinburgh, Glasgow, Newcastle
Mitie have a brand new opportunity open in their Workplace Services Team!
They are seeking an experienced Workplace Experience Manager to support the Head or Workplace services; to lead and motivate the local Workplace teams on site.
The preferred base (home) location for the Workplace Experience Manager is Edinburgh, Glasgow, or Newcastle
The Workplace Experience Manager is a customer facing role focused on creating a world class workplace for EY colleagues.
You will be responsible for the effective delivery of Workplace Services within the region, including workplace, cleaning and waste management, landscaping and food and hospitality services.
Key Responsibilities & Tasks
* Lead the development and delivery of the Mitie services, such as but not limited to Workplace, Front of House, Cleaning and other services within the region. Requiring a responsive customer experience through highly engaged focused teams.
* Confidently lead the Workplace teams and manage all processes within the day to day operation ensuring all service levels are maintained
* Liaise closely with key client contacts as well as key users of the service. To become the user senior contact for the contract
* Ensure resources meet demands in all areas, and that any under performance is addressed.
* Effective management of the Mitie and partners service streams and external vendors to ensure delivery of high quality, value-adding services.
* Responsible for the effective delivery of cleaning and waste management services across the contract
* Ensure the effective implementation of all QHSE and other policies and processes
* Conduct Health and Safety risk assessments
* Ensure that service levels are being met in all work areas
What We Are Looking For
* Strong stakeholder management experience
* Experience in a Workplace/ Facilities setting; Cleaning, Waste, Landscaping,
* A resilient and confident person who can work with people at all levels
* Able to handle several conflicting priorities
* Excellent communication skills both verbal and written
* Experience reviewing operating procedures to drive efficiencies and better ways of working
* Someone who is organised, motivated and adaptable
* Proficient in all Microsoft Office packages
* Customer care/ customer facing experience is desirable
* IOSH qualification is desirable
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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