Title: Housing Administrator Type: Temporary Hours: Full Time (Monday Friday 35 hours per week) Location: Inverness Salary: £30,000
If you want to know about the requirements for this role, read on for all the relevant information.
- £30,500 Summary: Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 2 months.
This is a full time role and the purpose is to deliver a high level of frontline administration and customer services in all aspects of housing operations.
Duties include: Process and administer a range of customer services activities to ensure the smooth and efficient delivery of excellent customer services.
Provide cover/answer calls to provide advice and guidance to customers.
Investigate and respond to complaints.
Assist colleagues with the collation of performance data, statistics, and profiling reports.
Support the organisations customer engagement objectives.
Provide high quality advice and information, adhering to policies at all times.
Take part in progress/performance reviews.
Cooperate with other departments.
Attend training courses and complete online training modules as required to meet the requirements of the post.
Take responsibility for own personal development, seeking out opportunities to learn new skills.
Undertake any other duties as requested by management.
Person Specification: Plan, prioritise and manage their time, workload and competing demands to exceed targets and meet deadlines.
Work unsupervised and make decisions independently.
Review work to ensure accuracy to a high standard.
Work in partnership with peers and colleagues as part of an effective and efficient team.
Possess a high standard of literacy and numeracy.
Be self-motivated, have a confident, positive, and helpful outlook and be adaptive to change.
Demonstrate excellent communication and interpersonal skills.
Demonstrate a professional approach to ensure customers and colleagues are valued and their needs are responded to appropriately.
Work in or have experience of working in administration in a customer focused environment.
Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
Previous experience and commitment to achieving successful performance results.
Resolving customer queries at the first point of contact.
High standard of computer literacy in Microsoft Word, Excel, and Outlook.
Understand the requirements for the correct recording and control of client information.
Ability to use and input and extract data accurately to and from housing information systems. xkybehq
Experience of the Housing sector is preferred but not essential.