Job Description
Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy
Overview:
A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester.
Role & Responsibilities:
* To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
* Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
* Delivery of project-related tasks such as the installation of new telephone equipment.
* Creation of telephone diagrams and documentation.
* Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
* Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
Technical Requirements:
1. Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
2. Proven experience on the Openscape 4000 Telephone System
3. Understanding of analogue ...