Patient Navigator | Rosedean House Surgery | 34 hours per week (part-time)
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
Main duties of the job
Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join our team on a Permanent part‑time contract. The candidate must be available to work Monday to Friday during the practice opening hours.
In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We’re Looking For
* A confident communicator with a friendly, patient, and professional attitude.
* Someone who can handle a fast‑paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential.
About us
Join OneMedical Group. Shape a healthier future.
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family‑run and values‑led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Job responsibilities
Key Responsibilities
* Welcoming patients and visitors, managing check‑ins, and providing appointment information.
* Answering phone calls and handling patient inquiries with empathy and professionalism.
* Scheduling and managing appointments using our system.
* Processing prescription requests from patients and pharmacies.
* Handling patient queries in person, over the phone, and via email.
* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
* Keeping the reception area tidy and ensuring smooth handovers for colleagues.
* Completing administrative tasks such as patient registrations and updates.
About us
Rosedean House Surgery is a well‑established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. We’re proud to continue a long tradition of healthcare in the area, offering high‑quality, patient‑centred services in a friendly and collaborative environment.
If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you. Apply now and become an integral part of our team!
Location: 8 Dean St, Liskeard PL14 4AQ
System used: EMIS
* NHS Pension with 20.6% Employer Contribution
* 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
* Extra day of leave per year for work anniversary
* Participation in OMGs Refer a Friend scheme
* Cycle to work scheme
* Access to NHS Discounts
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Person Specification
Knowledge, Skills and Abilities
* Excellent communication and interpersonal skills.
* Strong organisational and time‑management abilities.
* Attention to detail and a high level of accuracy in handling patient information.
* Confidence in using IT systems and basic office software.
* Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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