The role of the Merchant Services Relationship Manager will involve managing and nurturing relationships with key clients, ensuring their needs are met and identifying opportunities for growth. You'll be a trusted advisor, developing a deep understanding of the business area and enhancing client satisfaction through strategic relationship management. The position reports to the EMEA Sales Leaders. The role qill be based in London, Dublin or Bournemouth.
Job Summary
As a Merchant Services Relationship Manager within the EMEA Payments Merchant Services team, you will be responsible for managing and nurturing relationships with key clients, ensuring their needs are met and identifying opportunities for growth. You will work closely with the Global Payments Sales team and other Global Banking Product verticals to deliver exceptional client service and strengthen client relationships.
Job Responsibilities
1. Develop and execute a comprehensive relationship strategy, fostering productive and professional relationships with clients both regionally and globally. Collaborate with HQ or globally based Relationship Managers and key client contacts within. Morgan, such as Bankers, Treasury Services, and Trade representatives, to support clients globally and engage key internal stakeholders within the assigned portfolio.
2. Lead strategic client engagements, providing guidance and support to junior Relationship Managers within the team, ensuring alignment with the overall business objectives.
3. Strengthen our client relations by cultivating strong relationships, addressing specific client matters, and effectively communicating insights and updates to both internal and external stakeholders.
4. Act as a strategic consultant for clients, identifying their needs and leveraging opportunities to upsell and cross-sell Merchant Services EMEA products. Provide expert problem-solving, data analytics, and advisory services to optimize the utilization of. Morgan Merchant Services in EMEA.
5. Deliver comprehensive insights into the merchant acquiring payment landscape in EMEA, collaborating with clients to build robust business cases and guide their decision-making processes.
6. Contribute to a collaborative team environment by offering constructive feedback, participating in process improvement projects, and actively sharing best practices and innovative ideas.
7. Treat every client interaction as an opportunity to enhance customer retention and demonstrate the value of Merchant Services and the broader Payments organization.
8. Maintain meticulous records of client interactions, providing proactive reporting and dashboards at agreed intervals. Conduct customer satisfaction surveys and recommend strategies to enhance client satisfaction.
9. Understand the unique challenges and requirements of the industry and client segments, partnering with internal stakeholders to develop, implement, and deliver complex products and solutions.
10. Analyze key revenue and pipeline data to deliver insightful monthly reports to senior management, driving informed decision-making.
Required Qualifications, Skills and Capabilities
11. Proven experience in payment processing and merchant acquisition, focusing on various payment methods, checkout experiences, and consumer behaviors in the EMEA region.
12. Demonstrated ability to build and maintain effective partnerships with both internal and external stakeholders.
13. Proficient in understanding and navigating multiple complex systems and processes.
14. Proficient in computer software systems, including word processing and spreadsheets.
15. Skilled in establishing and nurturing professional and productive relationships with peers, colleagues, and clients.
16. Excellent communication skills, both verbal and written, with the ability to convey information in a polished and professional manner in all interactions.
17. Strong organizational skills, with the ability to prioritize tasks effectively to meet deadlines.
18. Collaborative team player with a strong sense of teamwork.
19. Proactive and solution-oriented mindset, with a focus on flawless delivery and execution.
Preferred Qualifications, Skills and Capabilities
20. Familiarity with the bankcard industry and its procedures is advantageous.
21. Bachelor's degree or equivalent in business administration, accounting, marketing, or related fields. Relevant work experience may be considered in lieu of a degree .