Overview
Retail Store Manager – Jollyes Pets - NEW STORE in Burnley. Salary £27-30,500 p.a. + bonus potential of £2-10k p.a. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our ? store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (under £250m t/o) and included in the Sunday Times 'Best Places to Work' list.
The Benefits
At Jollyes, we’re as passionate about our people as we are about our pets. We offer a comprehensive benefits package that reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
Competitive salary of £27 - 30,500 p.a., plus annual bonus potential of £2-10k p.a. (subject to reaching pre-agreed measures).
iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings benefits.
Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
Colleague discounts on high street retailers and online service providers; cinema, holidays, groceries and more. Discounts on Jollyes products and additional discounts for groomers and pet clinics.
Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
Free colleague uniform and on-site parking. Additional paid leave for weddings, new pet arrival and birthdays. Enhanced Maternity and Paternity leave options. (note: certain terms apply; refer to the employee handbook for details)
Top Dog Award scheme – colleague recognition for great service with a day off and a badge/certificate. Buy/Sell holiday scheme – purchase/sell up to 5 days (within minimum entitlement).
Cycle2Work scheme – discount on a new bike and accessories. Care concierge and health coaching services. Discounted membership for David Lloyd Clubs. Learning & Development for ongoing skills development and progression.
The Role – Store Manager
Reporting to your Regional Manager you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being Genuine, Wise, Eager, Focused, Together.
You will have full responsibility for all aspects of running a successful store with a hands-on approach. You will manage KPIs around people, store standards, customer service standards and financial performance, maximising turnover and gross margin while controlling costs.
Ensure you and your team deliver the highest standards of pet care with the welfare of pets as a top priority, promoting responsible pet ownership.
Deliver exceptional customer service by providing a great shopping experience and maintaining strong pet and product knowledge. Training will be provided where needed.
Recruit, motivate, train and develop your team, review and manage performance, and promote Jollyes as an employer of choice within your local community. Ensure clear communication of key business updates and team objectives.
The Skills
To be successful in this role you’ll need the following skills and experience:
A passion for pets and people. Delighting customers by ensuring an unrivalled shopping experience.
Previous retail store management experience with a hands-on approach to daily operations and planning for short, medium and long-term success.
A sound decision maker, able to communicate objectives effectively and build high-performing, engaged teams with succession plans for future leaders.
A proven track record in developing business performance, exceeding KPIs, and delivering high store standards including health & safety and legal compliance.
You should be commercially aware, able to manage P&L, and take a proactive approach.
Full-time, permanent position – 40 hours per week, 5 days out of 7.
About Jollyes Pets
Jollyes is an award-winning UK pet retailer with over 100 stores and more than 50 years of pet expertise. We were named Retail Week Best Retailer 2024 (under £250m t/o) and listed in the Sunday Times Best Places to Work. We are an age-inclusive employer and welcome applications of all ages (16+). We are committed to pets, people and the planet.
To Apply
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution valued. Click the apply button today and join our pack as a Jollyes Store Manager!
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