Proud to serve. Proud to keep justice going.
Our Operational Support Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Jury Central Summoning Bureau (JCSB) sits within our National Services and is responsible for the summoning of jurors for the Crown Courts across England & Wales.
The role of a Jury Officer includes, summoning jurors, liaising with Crown Court officers, data entry of both paper and digital work, handling enquiries via email, telephone and webchat.
You will be assigned to a team to carry out duties with the aim that all Crown Courts receive the jurors they require to ensure trials and be heard.
Your skills and experience
* Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
* Experience of working in an administrative role in a customer focussed environment
* Proficient with IT and Microsoft Software packages
* Excellent communication and organisational skills
* Exceptional attention to detail
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Occasional travel to other courts. For this post, occasional travel to other National Services sites may be required for cover when needed.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
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