JD Group – Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors, and Gyms. Our colleagues work in stores across several retail facies in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE 100 publicly quoted company since 2019, continuing to grow both in the UK and internationally. We aim to be the leading global omni‑channel retailer in the sports and outdoor industry, and we want you to help us achieve this by ingraining our strategic goals of being a people‑led, innovative, and customer‑focused organisation that delivers operational excellence while identifying new areas of growth.
Role overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing unparalleled service.
Responsibilities
* Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
* Set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
* Create a positive team culture by recruiting, training, and continuously developing staff.
* Build a motivated and high‑performing team to increase chances of store success.
* Analyse sales data and financial reports to make quick, well‑informed decisions alongside the Store Manager, identifying and responding to areas of opportunity (operationally and commercially).
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day‑to‑day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs, including but not limited to Units, Conversion, ATV, and UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail and possess a good understanding of the latest trends and competitors.
* Previous experience coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analysing KPI data to make commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience within visual merchandising is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and wellbeing services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
* Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only).
* Company sick pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental holiday allowance.
* Staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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