Responsibilities
So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
1. Install, qualify, validate, calibrate, maintain, and repair Waters systems.
2. Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
3. Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
4. Manage customer expectations by communicating work performed and providing follow-up plans if required.
5. Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.
Qualifications
Who are we looking for?
6. We ask that you are interested in science, problem-solving, service, and people!
7. You could have a laboratory, analytical, chemistry, or engineering background.
8. It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
Rewards
In return, we offer a highly competitive, market-leading benefits package for our employees:
9. Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
10. Great Opportunities for growth, development, and progression
11. Competitive salary and incentive
12. Company Car
13. Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
14. Private Health Care
15. Strong pension contribution
16. Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
17. Paid Annual Leave (5 weeks) plus statutory days
18. Maternity & Paternity Leave
19. Education/Tuition Reimbursement where applicable
20. Social events on the calendar
21. Great working environment surrounded by great people