Discover Scotland Tours currently have a vacancy for an Operations Supervisor to join the team. This position is on an temporary fixed term basis to cover for Maternity Leave.
The start date for this position will be mid-March 2026 and the contract will end on the 7th of January 2027.
The salary of £28,500 per annum will be pro rata.
The role is shift based, with the main focus on the day to day operation covering the following aspects:
* Ensuring the smooth running of the operations on a daily basis overseeing drivers, valets & vehicles.
* Providing administrative support to our drivers – including the organisation of passenger pick-ups and delivering up to date traffic information.
* Processing tour bookings – via telephone, email and our websites online chat facility.
* Responding to passenger queries – via telephone, email and our websites online chat facility.
* Ensuring the smooth running of the office.
* General administrative tasks – including organisation/management of passenger information and collation of performance data.
* Weekly reporting using Excel.
* Building & maintaining relationships with suppliers.
* Being able to multi-task in a fast-paced environment.
Essential:
* Supervisory experience in a similar role
* Customer Service
* Administrative Skills
* Competent in Excel
Desirable:
* Knowledge of Scotland
* Tourism Industry Experience
Shift Pattern: 3 Early / 3 Late / 3 Off
Early: 06:30 - 14:30
Late: 14:00 - 22:00
Previous applicants need not apply.
Job Types: Full-time, Permanent
Pay: £28,500.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
Application question(s):
* Will you be able to reliably commute to/from Paisley, PA3 2TQ for shifts starting at 06:30 & shifts finishing at 22:00?
Work Location: In person