Job Description
Private Patient Coordinator
Woodlands Hospital, Kettering
Full-Time, 37.5 Hour Per Week
Join our dynamic team at Woodland and Glendon Wood Hospital in Kettering. Part of Ramsay Health Care, we are a leading provider of healthcare services, committed to delivering exceptional patient care. We specialise in offering personalised solutions to private patients, ensuring they receive the highest level of attention and treatment.
An exciting opportunity has arisen at Woodland Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Team.
You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. You will effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
What You You'll Do
* Handle all enquiries and book appointments via telephone, email or social media
* Provide detailed information to patient enquiries whilst delivering excellent customer service
* Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
* Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
What You'll Bring With You
* Marketing and or Sales experience
* Ability to manage a portfolio of private patients from initial call to discharge
* Sound Computer skills using the MS Office Suite and Web based reporting
* Confident in engaging with a variety of people particularly in a high end setting
* Excellent communication skills both face to face, over the phone and in writing
* Articulate with the highest standard of personal presentation
Benefits:
* 25 Days Leave + Bank Holidays
* Buy & Sell Flexi Leave Options
* Private Pension where Ramsay will match up to 5% after a qualifying period
* Flexible shift patterns available where possible
* Enhanced Competitive Parental Leave Policies
* Private Medical Cover with option to add partner & dependants
* Life Assurance (Death in Service) x3 base salary
* Free Training and Development via the Ramsay Academy
* Free Parking on site
* Subsidised staff restaurant
* Concerts for Carers
* Employee Assistance Programme
* Cycle2Work scheme available, in partnership with Halfords
* The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.
We are committed to equality of opportunity for all.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care.
It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.