Or multi office independent client is looking for Branch Manager to take the wheel at there Waltham Abbey office E9
As a Branch Manager you will be responsible for the overall management and performance of the assigned branch. If you are a senior negotiator we want to give you the opportunity to be fast tracked to becoming a branch manager
This role involves overseeing property sales managing staff, and ensuring excellent customer service. The Branch Manager will work to achieve branch targets, maintain high standards of service, and foster a positive and productive working environment.
Duties and Responsibilities:
* Oversee daily operations of the branch, ensuring efficiency and effectiveness in property sales
* Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery.
* Ensure compliance with all relevant property laws, regulations, and company policies.
Team Leadership:
* Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability.
* Conduct regular performance reviews and provide constructive feedback to team members.
* Organize and facilitate training programs to keep staff updated with industry trends and best practices.
Client Relations:
* Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
* Address and resolve client complaints and issues promptly and professionally.
* Oversee client acquisition and retention strategies to enhance customer loyalty.
Education and Experience:
* At least 1 years experience as a branch manager or 2years experience as a senior negotiator with a proven track record
Technical Skills:
* Proficiency in using CRM software such as Alto CRM and property listing platforms like Rightmove and OnTheMarket.
Personal Attributes
* Excellent leadership and team management skills.
* Strong problem-solving abilities and strategic thinking.
* Exceptional communication and interpersonal skills.
* High level of integrity and commitment to maintaining client confidentiality.
* Ability to work under pressure and manage multiple tasks simultaneously.
Liaison Relationships
* Head of Estate Agents: Regular updates and strategic alignment.
* Branch Staff: Daily operational oversight and performance reviews.
* Manager and Sales Team: Coordination and support for sales and lettings activities.
Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements.
Job Types: Full-time, Permanent
Pay: £25.000 - £27.000pa basic salary, OTE £50.000 to £55.000pa
* Bonus scheme
* Commission pay
* Performance bonus
* Yearly bonus
Schedule:
* Monday to Friday
* Weekend availability
* Driving Licence (required)
If this role is of interest to you and you and you feel you have the necessary experience, please send over you most up to date to Steve or Kelly.
Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful