Title : Operations Manager
Reporting To : Director of Operations
Location : London/Head Office Tooting Works
Contract: Permanent/full-time
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
Ensure the lettings process is well-managed and aligned with policies.
Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
Contribute to strategic operational planning and continuous improvement initiatives.
Building Maintenance
Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
Manage and coordinate external contractors and service providers (e.g., Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
Conduct regular building inspections and implement corrective actions as needed.
Drive sustainability initiatives, including energy efficiency and waste reduction.
Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
Organise relevant training for staff and enforce contractor compliance.
Support development and execution of emergency response and business continuity plans.
Fire safety responsibility ( Fire Safety designated person))
Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Financial Management
Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
25 days of annual leave plus bank holidays
~ Personal annual training budget following probation.
~ Employee assistance programme, including counselling.
~ Generous sick pay allowance following probation.
~ Well-being day (one day per year).
~ Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
Satisfactory Disclosure and Barring Service (DBS) check.
Level 3 safeguarding (can be trained on the job).
We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies.