Job Details
Job Title: PCEO Supervisor : HC623021
Location :Based at Aldershot but also responsible for line management of staff at the following stations : Aldershot, Havant/Waterlooville, Yateley, Petersfield. Travel to different locations across Hampshire and the Isle of Wight (outside of those stations) may also be required.
Salary: SO1 ( GBP 37,020.00 : GBP 39, per annum) :
:
12.5 shift allowance and 18.47hrs Weekend Enhancement : further information in the Information Sheet
Contract: Full:time
Closing Date: Wednesday 21st January 2026 23:59 hrs
About the role
Hampshire and Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 Police Stations
across Hampshire and IOW, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
The PCEO Supervisor is responsible for the day to day running of all Front Counters.
You will have line management responsibilities for PCEO's based out of Aldershot Police Station and when you are the Duty Supervisor, you will have responsibility for all PCEO's who are on duty throughout Hampshire and the Isle of Wight. You will ensure that a high level of public service is maintained, through regular contact with the team.
We are looking for candidate who:
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Is qualified to QCF Level 3 or has comparable work experience.
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Has proven experience of supervising staff, including welfare, attendance and performance management.
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Has a full UK driving license(please note that you will need access to your own vehicle with business insurance as pool cars will not be available for the required travel between different locations).
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Has proven experience of working in a customer / public service environment.
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Can manage and implement change.
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Can provide advice and guidance to support the resolution of sensitive and complex issues.
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Has knowledge of Windows based Microsoft software and can confidently use IT equipment.
Please see the PCEO Supervisor role profile
and for more information
Working as a Police Contact Enquiry Officer Supervisor, you will attract benefits including, but not limited to:
24 days annual leave;
Competitive pension scheme;
Excellent wellbeing support including access to the Employee Assistance Programme;
Retail, food and leisure discounts through Hampshire Police Leisure and Sports and Blue Light Card; and
Fantastic career progression including development and secondment opportunities.
How
Please follow the online application link. You will be required to enter personal details and complete our screening questions. In addition, you will be required to provide evidence against the following competencies:
We are emotionally aware
Level 2
We take ownership
Level 2
We are collaborative
Level 1
We support and inspire
Level 2
We analyse critically
Level 2
We are innovative and open:minded
Level 1
You should also be aware of the
values
(courage, respect and empathy, public service).
Candidate Guidance for Completing Application Forms
Contact details for an informal discussion
If you would like to have an informal discussion about this role, Angela Orr contact the Recruitment Team onpolice.recruitmenthampshire.police.uk.
Please note that the email address you supply when