Date: 17 Feb 2026
Location: Palestra, Surface Transport Corp
Company: TfL, GLA or OPDC
Revenue & Licensing Technician (Asset Operations)
Salary: From £30,000 (depending on skills, knowledge and experience)
Location: Palestra (Southwark) and Hybrid / Remote Working
The Revenue & Licensing team sits within the Streets & Network Operations (SNO) directorate within TfL Operations. SNO fulfils TfL's legally required roles which are critical in keeping London moving and functioning safely above ground. Under the Highways Act 1980, TfL has a strategic responsibility and specific powers to coordinate works and ensure a free flow of movement on the Transport for London Road Network (TLRN) and Strategic Road Network (SRN). TfL is the Highway and Traffic Authority for the GLA roads and thereby responsible for maintenance on the TLRN and all traffic signals in London.
Within SNO, the Asset Operations Revenue & Licensing Team is responsible for issuing and enforcing against highway licences of the TLRN. The Licensing team issues approximately 1,500 highways licences on the red routes each year for items such as scaffolds, skips and building materials among many other activities.
This is an exciting time to join the growing Licensing team. Full training will be provided on the relevant systems we use but we are looking for someone who is motivated, detail‑focused and committed to delivering safe and efficient operations across the TLRN.
Key Accountabilities
* Review, issue and manage highways licence applications for construction works, ensuring the correct documentation is collated to support safe Traffic Management, Site Marshalling, Working Methodology, Public Liability Insurance, Site Risk Assessments, and Safe Vehicle Usage of 3rd party contractors, where pedestrians, cyclists and vehicles travel on the TLRN.
* Ensure accurate records and worklogs are kept.
* Responsible for providing, receiving, checking and the storage of documents relating to activities including licensing and enforcement notices.
* Liaising with and submitting licence applications to the relevant Asset Operations Officer (AOO) for approval.
* Raising Road Space Permits through Street Manager and issuing licences once approved.
* Raising Traffic Orders through London Works and monitoring progress of requests.
* Carrying out some site‑based activities, including licence inspections, to support compliance and safe operations on the TLRN.
* Overseeing day‑to‑day management of a busy shared inbox, proactively identifying urgent customer requests, prioritising workflow, and working with colleagues to ensure consistent, high‑quality service delivery.
* Taking calls on behalf of the Licensing Team.
* Actively participate in open communication and knowledge sharing to build asset capability across the team.
Knowledge
* Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject.
* Knowledge of London Wide Surface Transport Network.
* Awareness of the political landscape in London, including the Mayor's Transport Strategy and the sensitivities of key stakeholders such as Boroughs and other influential partners.
* Understanding of asset management systems or another relatable database, such as Maximo.
* Knowledge of Street Manager and Permitting applications.
* Knowledge of Streetcare or similar customer reporting system.
Skills
* Ability to review multiple documents accurately and quickly.
* Skilled in quickly identifying and prioritising safety‑critical emergency requests.
* Excellent attention to detail skills.
* Excellent customer service skills and understanding customer needs.
* Ability to communicate effectively at all levels with internal and external stakeholders.
* Ability to react and respond to events appropriately - working calmly under pressure to effectively deliver results.
Experience
* Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external.
* Experience of working remotely and/or with prearranged targets or goals.
* Experience of a range of business systems, such as Maximo and Street Manager.
* Experience of stakeholder engagement, internal and external.
* Experience of working in a high pace, high pressure operational environment.
* Experience of call handling and resolving queries.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. Word format only and do not include any photographs or images
* Please apply using your CV.
* Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.
Eligibility –
Probation:
In line with our Resourcing Policy (Feb 2014), internal employees are required to complete their probationary period before applying for internal TfL positions. Please ensure you have successfully completed your probation before submitting an application for this role, otherwise your application may be withdrawn.
Formal warnings
Internal employees with any current formal warnings are not eligible to apply for internal TfL vacancies until expiry of the warning. Ineligible applications may be withdrawn. Details of what is defined as a current formal warning can be found on Platform:
NPL Applications
Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn't match or can't be verified, we may not be able to move forward with your application, but we'll always treat you with transparency, respect, and clear communication throughout.
Applications will close on Sunday 1 March :59