Service Manager – Hybrid AI & Human Recruitment
We’re building a new kind of recruitment service — one that blends smart AI technology with the warmth and care that defines great hospitality. As our Service Manager, you’ll be at the centre of it: driving recruitment delivery, leading client relationships, and developing commercial opportunities that help the platform grow.
This is a hands‑on role for someone who loves recruitment, enjoys business development, and is excited by the blend of people, process, and technology.
What You’ll Do
* Lead the day‑to‑day running of our AI‑powered, human‑centred recruitment service
* Deliver and oversee the full recruitment cycle, ensuring quality matches and a smooth process for candidates and clients
* Drive business development by identifying opportunities, onboarding new employers, and growing existing accounts
* Build strong, commercially focused client relationships that support retention and revenue growth
* Coach and support a team who deliver interviews, assessments, and candidate guidance
* Own and manage the recruitment platform/ATS, ensuring accuracy, efficiency, and continuous improvement
* Oversee the human quality assurance layer that complements AI‑generated matches
* Manage budgets and contribute directly to strong commercial outcomes
* Use data and insights to optimise processes and elevate candidate and client experience
What You Bring
* Strong recruitment experience (agency, RPO, or in‑house), ideally in volume or hospitality hiring
* Proven ability to drive business development or sales within a recruitment or people‑focused environment
* Confidence using modern recruitment technology, CRM/ATS platforms, and AI‑supported tools
* Excellent communication skills and the ability to build trust and influence decision makers
* A calm, organised, solutions‑focused approach with strong process discipline
* A passion for people, service, and creating positive, human‑centred experiences
What We Offer
(Built Around What Candidates Value Most)
* A supportive, people‑centred culture where wellbeing and kindness matter
* Clear development and growth opportunities as our service expands
* A meaningful role shaping a recruitment experience that will support thousands of jobseekers
* A modern, flexible working approach aligned with the hospitality sector
* Transparent, fair pay with the opportunity to make a real impact
If you’re a driven recruiter who loves combining strong client relationships, commercial growth, and human‑focused service with innovative technology — we’d love to hear from you.
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