This is a Gloucestershire County Council job.
1. Job Title: Registration Certificate Service Officer
2. Job Location: Gloucestershire Archives
3. Salary: £28,142 - £29,540 per annum
4. Hours per Week: 18.50
5. Contract Type: Permanent
6. Closing Date: 28.12.2025
7. Job Requisition Number: 12538
8. This post is not open to job share
Join our team at Gloucestershire Registration Service as a Registration Certificate Services Officer. We are looking for a motivated and detail-oriented individual to join our small but busy team at Gloucestershire Registration Service. Based at the Gloucestershire Heritage Hub in Alvin Street, Gloucester, this role offers a unique opportunity to contribute to a vital public service.
About the Role
As a Registration Certificate Services Officer, you will be responsible for processing certificate applications as well as producing, issuing, and certifying birth, death, marriage, and civil partnership certificates. This role demands a high level of accuracy, attention to detail, and a commitment to confidentiality, as you will be working within statutory frameworks.
Key responsibilities include:
9. Handling customer enquiries via phone, email, and occasional face-to-face interactions
10. Processing payments and maintaining accurate financial records
11. Recording and reconciling transactions electronically
12. Ensuring the secure handling and storage of official documents, including occasional working at height to access registers in strongrooms
13. Supporting the team with general administrative tasks
You will be working Monday to Wednesday, for 18.5 hours per week. Flexibility is required, as you may occasionally be asked to work at other locations across the county.
This role is office based and there is no home working.
Training and Support
Full training will be provided, along with mentoring from experienced team members to help you settle into the role and develop your skills.
About You
We’re looking for someone who:
14. Has excellent customer service and communication skills
15. Demonstrates strong administrative and ICT abilities
16. Can work effectively in a fast-paced environment
17. Understands the importance of confidentiality and data protection
18. Embodies our core values of respect, integrity, and excellence
If you are enthusiastic about public service and enjoy working in a team-focused environment, we would love to hear from you.
About Us
For all your hard work, you will receive the following:
19. 25.5 days annual leave (pro rata) rising to 30.5 days after 5 years continuous service
20. An option to purchase up to 5 days of additional leave per year (dependent on business need)
21. Supportive and positive working environment with regular, robust supervision
22. Local Government Pension Scheme (LGPS)
23. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
24. An in-house Occupational Health service
25. Employee discount scheme
26. Cycle to Work scheme
27. Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
28. Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.
Closing date: 28th December 2025
Short-listed candidates will be contacted by e-mail and invited to interview week commencing 12th January 2026
Additional Information
To access the Job Profile for this role, please follow the link below:-
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.