Description VP Client Services Manager At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of VP Client Services Manager to join our Client Services team. This role is located in Manchester (four days per week in office). In this role, you’ll make an impact in the following ways: Day to day oversight of the assigned portfolios to ensure high Client Experience Levels Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams Lead and participate in Client Meetings and ensure minutes and follow up items are closed out Develop strong working relationships with Front Office Relationship Managers Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution Employee Development: Key role in training of support team on Client and deal specific requirements Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns To be successful in this role, we’re seeking the following: Minimum 5 years Corporate Trust or related financial markets/securities industry experience. and minimum 7 years financial services industry experience. Strong Client Management Experience Ability to review deal governing documents Experience in Loans (syndicated, bi-lateral, real estate) very desirable Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices. Proactively monitor and manage the activities performed within our business partners outside of Ireland Ability to quickly address issues – strong decision making Financial Services Technical Skills Effective interpersonal, oral and written communication skills Excellent analytical, organisational and time management skills with the ability to meet tight deadlines Proficiency in using Microsoft packages particularly Excel Experience in Loans (syndicated, bi-lateral, real estate) and CLOs very desirable At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.