Job Title: Major Incident Manager
Location: London,Sheffield, Birmingham, UK (3 days/week Onsite)
Duration: 6months+
500GBP/day Inside IR35
Banking Client Experience requiredJob Summary:We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions.
This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.
Key Responsibilities:-Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.
-Operate in a 24/7/365 shift environment, including night and weekend rotations.
-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.
-Provide high-level communications and stakeholder updates during critical incident bridges.
-Liaise with process leads and business units to ensure structured problem management follow-up.
-Maintain thorough documentation and incident logs for reporting and audit purposes.
Required Skills and Experience:
-Extensive experience in managing Major Incidents in complex, large-scale enterprise envir...