Job overview
We have an exciting opportunity in our Surgery Care Group to recruit a Deputy Service Manager in General Surgery, specifically Colorectal and Upper GI. The department is looking for an enthusiastic and well-organised individual with an eye for problem solving. The successful candidate will offer administrative and operational support to the department, working closely with the clinical team to ensure we provide a high-quality service to patients.
This post offers excellent opportunities for progression, alongside the opportunity to experience and understand how a surgical department functions. Here in General Surgery we are a close-knit and friendly team looking to appoint a candidate who enjoys building relationships and improving patient care.
The post is based at York Hospital, however it may be necessary to occasionally work at other Trust sites.
We look forward to receiving your application!
Main duties of the job
Tasks will include, but are not limited to; admin support, staff management and ensuring the efficiency of RTT and cancer pathways. This may include contacting and booking specific patients, tracking next steps and patients' likely pathways through the department and working with clinicians/all staff groups to overcome challenges.
In addition, you will be responsible for co-ordinating the Consultant and Specialist rota and for keeping this up to date with leave requests. You will also assist with the planning of clinics, theatre lists and ensuring effective use of clinical sessions.
You will be required to liaise regularly with Senior Managers in the Care Group, as well as numerous clinicians in the department. You will deputise for the Service Manager where necessary.
The role is fast-paced, varied and ideal for anyone who enjoys working in a team.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
2. 27 days holiday rising to 33 days (depending on NHS Trust service).
3. generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
4. A variety of different types of paid and unpaid leave covering emergency and planned leave.
5. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
6. NHS Car Lease scheme and Cycle to Work scheme.
7. An extensive range of learning and development opportunities.
8. Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education and Qualifications
Essential criteria
9. Minimum 4 GCSEs (Maths and English) Grade A-C or equivalent qualification/demonstrable experience.
Knowlege and Skills
Essential criteria
10. Computer skills
11. Good communication skills and telephone manner
12. Able to organise and prioritise own workload
13. Able to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
14. Ability to delegate, negotiate and motivate others
Desirable criteria
15. Knowledge of CPD
Personal attributes
Essential criteria
16. Able to work as part of a team
17. Able to use own initiative
18. Ability to work under pressure
Experience
Essential criteria
19. Previous administration experience
20. Previous supervisory skills
Desirable criteria
21. NHS experience