Job Description
We are seeking an exceptional, people-focused Domiciliary Care Operations Manager to lead and elevate one of the area’s top care services. This is a pivotal leadership role responsible for ensuring the delivery of safe, compassionate, and high-quality care to individuals in their own homes.
You will combine strategic oversight with hands-on leadership, driving operational excellence, regulatory compliance, and outstanding client and staff experiences.
Duties:
* Provide inspirational leadership to the care and office team
* Foster a positive, inclusive, and high-performance culture
* Lead recruitment, onboarding, and retention strategies to build a strong care team
* Oversee day-to-day operations of domiciliary care services
* Ensure efficient rota planning and resource allocation
* Monitor service delivery against KPIs, continuously improving performance
* Ensure highest levels of quality and compliance with regulatory standards
* Lead on quality assurance processes
* Champion person-centred care and safeguarding best practices
* Build strong relationships with clients, families, local authorities, and healthcare professionals
* Handle escalations and resolve complaints with professionalism and empathy
* Represent the organisation within the community and at partnership meetings
* Analyse operational data to inform decision-making and drive improvements
* Contribute to business development and service expansion initiatives
* Manage budgets and ensure financial sustainability
Experience:
* Ideally we would like to see proven experience in domiciliary care or community-based services, however, we are open to see candidates from other sectors
* Strong leadership and team management skills
* Ideally an in-depth knowledge of care regulations
* Excellent organisational and problem-solving abilities
* Compassionate, resilient, and adaptable approach
* Commercial awareness and budget management experience
This is more than just a management role, it's an opportunity to make a meaningful difference in people’s lives every day. You’ll play a crucial part in ensuring individuals can live independently, safely, and with dignity in their own homes.
Salary dependent on experience but will sit in the region of £50,000 - £55,000 + a lucrative bonus scheme and great benefits.