Location: Hybrid / Kings Hill, Kent Salary/package: £24,310 Contract type: Permanent Hours: Full time, 37 hours We’re looking for a driven and customer-focused Junior Help Desk Engineer to join the Cantium IT Support team. In this important role, you’ll deliver first-line technical support across a wide range of systems and services, ensuring our customers receive high-quality, timely assistance. If you're passionate about technology, eager to learn, and enjoy solving problems, this is an excellent opportunity to begin or grow your IT career in a forward-thinking organisation. Who we are Cantium Business Solutions is a specialist provider of IT and back-office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG the UK’s largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines. Why this role matters As a Junior Help Desk Engineer at Cantium, you'll be on the front line of our IT support service, providing direct assistance to customers and helping to resolve technical issues that impact day-to-day operations. Your responsiveness, accuracy, and communication skills will play a vital role in ensuring high customer satisfaction and maintaining the quality and reliability of our IT services. What you’ll be doing Responding to support requests through inbound calls, AVA chat, email, and in person—resolving incidents and service requests in line with Cantium KPIs and SLAs Providing advice and guidance on systems, products, and services, following established procedures Logging detailed call notes and actions taken to support transparency and efficient resolution Performing initial diagnostics and offering known solutions where possible, escalating where needed Assisting in the interface between users and service providers, including third-party suppliers Supporting continual service improvement by sharing insights and solutions with colleagues Keeping up with the latest trends in IT and actively expanding your technical knowledge Protecting the integrity and security of company systems and data What we’re looking for Experience or familiarity with IT infrastructure (hardware, networks, operating systems) and service processes Knowledge of Microsoft Windows 10, Office 365, Microsoft Admin Portal, Azure AD, and Active Directory Understanding of ITSM tools such as ServiceNow ITIL qualification (preferred but not essential) Excellent communication skills across verbal and written formats A self-motivated approach and ability to manage your own workload effectively A team player mindset with a passion for delivering high-quality service What you’ll get in return Salary of £24,310 25 days annual leave plus bank holidays An additional day off for your birthday Access to retail and gym membership discount schemes Life assurance coverage and a health cash plan Participation in company-wide events Opportunities for professional development and career progression within Cantium and the wider CSG Why CSG? With over £800 million in annual revenue and consistent 25% year-on-year growth, CSG is a leader in socially conscious commercial services. We have returned over £77 million in social value to the public sector. Joining us means contributing to real impact while developing your career in a dynamic, forward-thinking organisation. Inclusion & Accessibility We value diversity and believe in creating a workplace where everyone is supported and included. If you require any adjustments during the application or interview process, please let us know—we’re here to help.