The company
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.
Job description
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other products.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly, quarterly and annual sales targets.
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
* All transactions to be handled in a responsible and secure way.
* Till functions, cashing up, payments and general duties.
* Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
* Ensure the store is kept clean and presentable at all times.
* Back of house and shop floor are both just as important.
* Health and Safety aware.
* Good Visual Merchandising standards.
Communication
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
* Be familiar with international customers customs and culture.
Product Knowledge
* Attend regular training days.
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
Other
* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
- Have experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs
Contact
Kevin Charles #J-18808-Ljbffr