Job Description
Job Title: Regional Operations Manager
Salary: £57,680 per annum plus £3,000 car allowance
Hours: Permanent, Full-Time
Location: Home based with regular travel across the North East
Setting: Adult Social Care, Supported Living and Residential Services
Overview:
Compass Associates is proud to be working with a large, values-led care provider to recruit an experienced Regional Operations Manager for the North East. This organisation delivers high-quality support to adults across supported living and residential settings, with a strong focus on learning disabilities, autism, elderly care, and dementia.
This role offers the opportunity to join a stable and well-established leadership team within a provider known for investing in people, quality, and long-term service development. The region is well embedded, with further growth planned, including a new supported living service opening in North Yorkshire. The organisation places strong emphasis on autonomy, trust, and visible leadership, giving senior leaders the space to make meaningful impact across their services.
The Candidate:
The Regional Operations Manager will hold full operational responsibility for a multi-site portfolio across County Durham and North Yorkshire, leading and supporting Registered Managers across adult supported living and residential services.
This role suits an established Operations Manager with significant audit experience and confidence operating in complex, multi-site environments. This is not a first step into regional management, and is not suited to Registered Managers overseeing multiple services. You will not hold registration. You will operate above service level, holding Registered Managers to account and driving performance across the region.
The client wants someone analytical and performance driven, who knows their processes inside and out and works with a high degree of autonomy. CQC readiness is a baseline expectation, not a strategy. You will drive quality proactively, identify risk early, and take full ownership of your portfolio.
Values matter as much as performance. You will embed person-centred practice into your operational approach and genuinely align with the ethos of the organisation.
Candidates must already live within a commutable distance of Durham or Sunderland. Relocation is not an option.
Key Responsibilities:
Leadership & Management
Providing leadership to Registered Managers across supported living and residential services. Maintaining regular, visible presence within services while managing your own diary and regional priorities. Acting as a senior point of support for Registered Managers.
Quality & Service Improvement
Driving high standards of person-centred care across all services. Leading on internal and external audits, quality monitoring, and service improvement plans. Supporting services following inspection activity and ensuring sustained quality outcomes.
Regulatory Compliance
Holding accountability for compliance with CQC regulations and internal quality frameworks. Actively participating in inspections and maintaining strong relationships with regulators and external stakeholders.
Stakeholder & Commissioner Engagement
Building and maintaining effective relationships with local authorities, commissioners, housing partners, and external agencies. Supporting service development and new service mobilisation within the region.
Financial & Operational Oversight
Working closely with the Regional Director to manage budgets, performance, and regional KPIs. Maintaining oversight of occupancy, staffing, and financial performance across the region.
Essential Requirements:
An experienced Operations Manager with a proven background in adult social care, supported living, and learning disabilities services. Strong experience managing multiple services and Registered Managers across a wide geographical area.
Extensive experience of internal and external audits, service inspections, and quality improvement activity. Confidence leading services through challenge and regulatory scrutiny.
* NVQ Level 5 in Leadership and Management in Health and Social Care or equivalent experience.
* Strong commercial awareness with experience managing regional budgets, KPIs, and operational performance.
* In-depth knowledge of CQC legislation, adult social care regulation, and best practice.
* Full UK driving licence and willingness to travel regularly across the region.
* Desirable Criteria
* Experience working with local authorities, housing commissioners, and developers.
* Experience supporting new service openings and service growth.
* Background across both supported living and residential care settings.
Salary & Benefits:
* The successful candidate will receive a comprehensive benefits package, including:
* Salary of £57,680 per annum
* £3,000 car allowance
* 33 days annual leave inclusive of bank holidays
* Life assurance
* Private medical insurance
* Leadership development programmes and access to professional qualifications
* Wellbeing support platform and mental health first aiders
* Staff reward and recognition schemes
* Discount platforms and money saving schemes
* Optional pay advance scheme
Application Process:
To apply for this opportunity or to request further information, please contact Andy at Compass Associates for a confidential discussion about the role.
0161 527 9632
amunyimi@compassltd.co.uk
Recommendations:
Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.
About Compass Associates:
Established in 2009, Compass Associates is an award-winning UK specialist Health and Social Care Recruitment Consultancy, providing tailored recruitment solutions for permanent and interim assignments across the sector.