Location: Whitecliff Bay Holiday Park and St Helens Coastal Resort, Isle of Wight
Hours: Permanent - 40 hours per week, weekends required.
Salary: Dependent on Experience
What we need in a nutshell
We’re looking for an Assistant Accommodation Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It’s a high profile, high energy role that will also see you support the Accommodation Manager and lead the department so you will need previous Supervisory or Management experience in a fast paced role.
Who are we?
We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Whitecliff Bay and St Helens are two parks located within 5 minutes distance from each other. Our guests enjoy a holiday like no other, in a stunning location, with lots of great activities to make their holiday memorable. Want to find out more about our holidays? Check out our website:.
What you’ll be doing
You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes:
1. Assisting in recruiting, managing, and developing the Accommodation team
2. Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
3. Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
4. Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials, and resources to do their jobs well
5. Championing and implementing Health and Safety policies to ensure team and guest safety
6. Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent
7. You may find yourself getting stuck in when needed, including changing beds and general cleaning of accommodation
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience, and qualities you’ll need
We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:
8. Good level of general education
9. Experience of managing a team
10. Experience in housekeeping or cleaning and a thorough understanding of the standards required
11. The ability to manage performance issues and situations of conflict assertively and empathetically
12. Good communication skills and able to adapt style to people at all levels
13. Excellent problem-solving skills
14. A proactive mindset and able to make decisions under pressure
15. A friendly and helpful attitude and a strong focus on customer service delivery
It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
16. Competitive Pension
17. Bonus Scheme
18. Discounts on Away Resorts Holidays
19. On Park Discounts
20. Awards and Recognition