πΌ Job Title: Application Support Specialist
π Location: Hemel Hempstead, UK
About the Role:
Are you passionate about technology and love helping people solve problems? Weβre looking for a tech-savvy problem solver to join our growing team! Youβll support customers across a range of business software modules including Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management.
π Key Responsibilities:
* Respond to customer queries and troubleshoot system issues π»
* Document issues and work towards optimal solutions π
* Translate business requirements into technical information π
* Collaborate with your team to deliver excellent customer service π€
* Help improve processes, workflows, and customer satisfaction π
β¨ Skills & Abilities:
* Strong analytical and problem-solving skills π§
* Friendly, empathetic, and professional communication style π
* Ability to work independently or as part of a team π₯
* Thrive under pressure and manage customer expectations effectively β±
π Preferred Qualifications:
* Experience with Accounting, ERP, or Business Management Software OR
* Degree in Computer Science, Accounting, Business, or related field OR
* Good understanding of financial reporting and management processes π
π‘ Desirable Skills (training provided if required):
* SQL databases, scripting, and administration π
* FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, Excel, CSV files π§
* ERP integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, BI expπ¦
π Benefits & Culture:
* Private healthcare and wellness support π₯
* Flexible working arrangements for work-life balance β°
* Pension contribution π·
* Exercise reimbursement (gym or club memberships) ποΈ βοΈ
* 25 days annual leave + UK Bank Holidays π΄
* Fun social events including BBQs, charity hikes, and more π