Job Title: Front of House Night Reports To: Assistant Building Operations Manager Purpose of the Role The primary focus is to deliver high-quality Front of House services at a new residential development. You will interact professionally with residents and visitors, demonstrating genuine care and the highest levels of customer service. As a vital member of the Front of House team, your role is to deliver exceptional evening support Key Responsibilities General Duties Being the first point of contact for residents and resolve and general enquiries. Maintain cleanliness in communal areas throughout the night to uphold high standards. Address maintenance concerns identified after hours, assessing their urgency and reporting them appropriately for timely resolution. Manage parcel deliveries to reception, ensuring their safe handling and distribution according to company procedures. Perform utility meter readings as needed. Provide a clear and concise shift handover, outlining key events and notifying follow-on staff of upcoming activities. Coordinate and grant access for various services to the site, such as utility providers, waste collection, deliveries, and maintenance. Resident Enquiries Respond to general inquiries, concerns, and complaints from residents. Accurately record resident interactions. Address maintenance requests and arrange necessary repairs. Manage access to bookable amenities CCTV Monitoring and Visitor Management Monitor CCTV and alarm systems during the shift. Screen visitors, guests, and contractors, ensuring they are authorized to be on the premises. Report unusual behavior or security concerns, involving authorities if necessary. Building Patrols and Checks Conduct routine checks on building systems such as lighting, heating, fire controls, alarms, lifts, and security measures. Perform Health & Safety compliance audits. Manage bin placement and rotation and waste disposal according to site-specific protocols. Additional Duties Assist with the arrangement and preparation of communal areas for resident events. Distribute and follow up on customer satisfaction surveys. Manage the site App communications Required Skills Strong communication skills. Effective problem-solving skills. Excellent time management and organizational capabilities. Self-motivation with the ability to work independently while following instructions. Crisis management expertise. Attention to detail and a commitment to high levels of customer service. Technical Knowledge Familiarity with on-site systems, facilities, and equipment, including basic maintenance and testing procedures. Understanding of basic Health and Safety protocols. Personal Profile Qualifications Essential: A solid foundation in education. Desirable: First Aid training. Health & Safety qualifications. Customer service qualification Manual handling qualifications Experience Desirable: Responsibility for customer service in residential properties. Customer service experience, particularly in challenging situations. Proficiency in Microsoft Office tools (Word, Excel, Outlook) and other systems. Attitude and Approach Positive, friendly and professional demeanour. Enthusiasm for helping others and achieving high standards. Proactive and solution-oriented mindset. Ability to be flexible and support the wider team when necessary.