Job Description
5-6 month contract role with a Local Authority
Job Summary:
• Provide technical and systems support to users of the NEC integrated housing management system.
• Maximise use of NEC system functionality and deliver bespoke reports to meet business needs.
• Support and guide users, contributing to a multidisciplinary team and embedding Council values and behaviours.
• Assist with system upgrades, configuration changes, data integrity, and business process improvements.
• Act as a liaison between users, suppliers, ICT, and external stakeholders to ensure smooth operations and compliance.
Key Duties/Accountabilities (Sample):
• Provide hands-on support for NEC modules including Scheduler, Allocations, and Service Charge.
• Customise and configure NEC system to meet management and operational requirements.
• Develop, produce, and maintain reports, including using Power BI where applicable.
• Manage batch processes, letters, printed outputs, and data integrity tasks.
• Support testing, upgrades, and acceptance of system changes, including impact analysis.
• Monitor supplier performance and Service Level Agreements (SLAs).
• Facilitate service improvement workshops and training for users.
• Produce guidance notes, user manuals, and documentation.
• Provide cover for Electronic Business Applications Support Manager when required.
• Promote continuous improvement, compliance, and collaboration across services and stakeholders.
Skills/Experience:
• Strong experience in IT applications support, ideally in housing or local government services.
• Hands-on experience with NEC Housing system and back-end configuration.
• Experience in Power BI, Oracle SQL, and database reporting.
• Ability to support multiple stakeholders and users, providing technical guidance.
• Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2, MSP, Agile, SCRUM).
• Strong analytical, problem-solving, and technical skills.
• Experience working in ICT/digital services for 5+ years.
• Excellent communication, coaching, and team collaboration skills.
• Understanding of local government and housing service operations.
Additional Information:
• Location: Observatory House, Slough – Hybrid working.
• Hours: 37 per week (09:00–17:30).
• Focus on support not implementation.
Hands on experience with backend support and customising NEC core modules- Scheduler, Allocations, Service charge.
• Experience of Power BI, ideally in conjunction with the NEC Housing database (Nice to have).
• Strong Technical skills including the ability to write Oracle SQL.
Requirements
• Strong experience in IT applications support, ideally in housing or local government services. • Hands-on experience with NEC Housing system and back-end configuration. • Experience in Power BI, Oracle SQL, and database reporting. • Ability to support multiple stakeholders and users, providing technical guidance. • Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2, MSP, Agile, SCRUM). • Strong analytical, problem-solving, and technical skills. • Experience working in ICT/digital services for 5+ years. • Excellent communication, coaching, and team collaboration skills. • Understanding of local government and housing service operations.