Experienced Warranty and Parts Administrator Needed for Reputable North Bristol Dealership
Our client is seeking a Warranty and Parts Administrator to join their dedicated team. This role offers an excellent opportunity for experienced automotive professionals looking to progress within a reputable and customer‑focused business.
Benefits for the Successful Warranty and Parts Administrator:
* Competitive salary between £28,000 and £35,000 per annum, dependent on experience
* 42.5‑hour week, Monday to Friday, 8:00am-5:00pm
* 22 days annual leave plus bank holidays
* Workplace pension scheme
* Staff purchase discounts
* Long‑term career development within a reputable, family‑run dealership
Duties:
* Prepare and submit warranty claims to manufacturers for payment, ensuring all documentation aligns with manufacturer guidelines
* Check and clear weekly statements; query any overdue claims or discrepancies in payments
* Accurately prepare invoices and warranty claims following departmental standards
* Complete repair order documentation thoroughly and correctly
* Manage policy claims efficiently to ensure customer reimbursements are accurate
* Maintain control over returned displaced materials and reconcile warranty credits
* Administer warranty discrepancies promptly and accurately
* Identify and supply parts to workshop personnel for vehicle repairs
* Assist with parts stock control and audit processes
* Handle parts inquiries from trade and retail customers, providing excellent customer service
Requirements for the Warranty and Parts Administrator position:
* Previous experience working with automotive parts or handling warranty claims is highly advantageous but not essential
* Strong automotive aftersales experience in a customer service or administrative role
* Excellent clerical and data entry skills with high attention to detail
* Organisational abilities to manage multiple tasks effectively
* Customer‑focused approach with the ability to work collaboratively across departments
* Knowledge of Pinnacle dealer management system is beneficial but not essential
* UK driving licence with minimal points is essential
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