Freight Forwarder – Sea Freight Imports
Location: Felixstowe
Working Pattern: Monday to Friday | 8:00–16:00 or 9:00–17:00
Hybrid: 4 days office-based, 1 day working from home
Salary: Competitive
Jackson Hogg is pleased to be partnering with PD Ports on the recruitment of a Freight Forwarder to join their team at the Felixstowe site. This is an excellent opportunity to join an established freight forwarding function within a well recognised logistics business.
The Role
The successful candidate will be responsible for managing Sea Freight import shipments from origin through to final delivery, ensuring compliance, accuracy, and high levels of customer service throughout.
Key Responsibilities:
Manage end-to-end Sea Freight import operations
Handle customs clearance processes and import documentation
Liaise with shipping lines, hauliers, ports, customs authorities, and internal teams
Ensure shipments are processed in line with customs regulations and company procedures
Monitor shipment progress and proactively manage exceptions or delays
Maintain accurate records and system updates
Provide a high level of service across a varied customer account base
Support handovers and continuity of service across existing accounts
About You
Minimum 5 years’ experience in Freight Forwarding
Strong experience in Sea Freight imports (Road Freight imports also considered)
Solid customs knowledge (qualifications in customs or imports desirable)
Able to manage multiple shipments and priorities in a fast-paced environment
Strong communication skills and attention to detail
Proactive, organised, and customer-focused
What’s on Offer
Competitive salary
Stable, Monday–Friday working hours
Hybrid working (4 days office / 1 day home)
Supportive working environment within an established logistics organisation