Customer Service Apprentice
Reports to: Patient Services Manager
Key responsibilities
· Patient Reception: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanour, ensuring patients feel comfortable and supported throughout their visit.
· Patient Communication: Answer phone calls and emails promptly, professionally, and courteously. Provide accurate information to patients regarding clinic services, procedures, and general queries (via multiple channels), and display empathy and sensitivity in addressing patient concerns or emotional needs.
· Appointment Scheduling: Efficiently manage patient appointments using our electronic booking system.
· Patient Information: Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.
· Process Payments: Take patients' payments and update patients' records accordingly.
· Administration support: general administration support (filing/photocopying/franking mail/ SARS requests/ preparing patient notes/stationary orders/supply ordering)
· Team Collaboration: Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.
Knowledge & Skills
· An enthusiasm to learn.
· Numerate
· Good verbal and non verbal communication skills
· Accuracy and attention to detail
· Computer literacy with knowledge of Word/Excel
· Outstanding organisational and timekeeping skills
· Ability to prioritise own workload on a daily basis
· Ability to communicate with the team
· Flexible and conscientious
· Good team working skills
· Ability to work well in a fast paced, high pressured environment
Behaviours
· To present in a calm and professional manner at all times
· Flexibility and adaptability to meet the changing needs of the business
· Act in the best interest of Manchester Fertility and patients at all times
This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder.
Job Types: Full-time, Apprenticeship
Pay: From £10.00 per hour
Benefits:
* Company pension
* Enhanced maternity leave
* Free flu jabs
* Health & wellbeing programme
Ability to commute/relocate:
* Cheadle SK8 3SB: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person