As Head of People and Culture, you will lead a small, high-performing team responsible for bringing the People strategy to life and strengthening the organisation’s reputation as a great place to work.
Working closely with the leadership team, you will provide expert guidance and coaching to accelerate team growth and capability. You will also act as a key escalation point while supporting and developing the Talent Lead and People Experience Co-ordinator to ensure consistently high standards across the function.
This role requires both strong HR expertise and a proactive, opportunity-led mindset — someone who can build a scalable, effective People operating model while driving meaningful impact across the business.
Key Responsibilities
People Leadership
* Own and deliver core People foundations, positioning the function as proactive and commercially impactful
* Elevate People operations to improve manager capability, hiring quality, and overall performance
* Partner with Marketing to shape and strengthen the employer brand
* Act as a trusted advisor to leadership, providing coaching, insights, and clear recommendations
Employee Experience & Culture
* Enhance employee listening strategies, embedding effective feedback loops and recognition initiatives
* Oversee the full employee lifecycle, from talent planning and onboarding through to development and offboarding
* Embed company values into day-to-day operations and key employee moments
* Drive initiatives that improve engagement and internal communication
Performance Enablement
* Implement a future-focused skills framework and clear career progression pathways
* Establish and maintain a structured performance framework that supports continuous development
* Build manager capability through targeted training and accessible learning resources
People Operations
* Explore and implement AI solutions to improve efficiency and employee experience
* Optimise People systems and processes, driving automation where appropriate
* Oversee all core People operations, ensuring compliance and alignment with employment law
Talent Attraction
* Lead the Talent team to deliver structured, candidate-focused hiring processes
* Shape hiring plans aligned with business growth
* Own and enhance the onboarding experience, ensuring a high-quality and supportive journey for all new joiners
About You
* Proven experience leading People functions within a fast-growing technology business
* CIPD Level 5 (or equivalent experience)
* Highly organised with the ability to balance operational delivery and strategic execution
* Commercially minded, understanding the link between People strategy and business growth
* Experienced in building scalable, practical solutions
* A confident coach and trusted partner to senior stakeholders
* Strong understanding of People operations within scaling organisations
* Collaborative, low-ego approach with the ability to build relationships at all levels
* Data-driven with strong problem-solving skills and a proactive mindset
* Adaptable and comfortable operating in fast-paced, evolving environments
What Success Looks Like (12 Months)
* eNPS improving quarter-on-quarter
* Key milestones across the People plan consistently achieved
* Pulse survey response rates exceeding 80%
* 100% of managers completing development programmes with positive feedback
* Clear People and Culture metrics established and actively informing business decisions
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