Are you looking for an Operations Manager job that’s full of FUN at SEA LIFE Scarborough? Working here feels pretty unique and our guest experience team are fizzing with fun and a vital ingredient in the guest experience Therefore, we’re looking for a customer focused Guest Experience Manager to lead and champion a world-class visitor experience This is a real multi-faceted role, where you’ll not only manage and lead the ‘guest experience team’ and their daily activities at the heart of the attraction, but you’ll also champion, own, develop and drive the overall guest experience throughout the whole customer journey, working closely with all other departmental leads. The guest experience team is responsible for essentially delivering the daily ‘SEA LIFE experience’ for our guests. Whether that’s developing and delivering insightful talks and tours, coordinating school groups and education workshops to VIP and behind the scenes experiences, your team is at the very heart of the experience. As a busy operational attraction, you’ll lead on health and safety and ensure all areas of the business have robust risk assessments, standard operating procedures, and training frameworks in place. This is a full-time, permanent role, working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required. Proven leader with a passion for delivering world-class guest experiences Exceptional communication and people management skills Operationally savvy with a knack for process improvement Ability to think quickly, problem-solve, and make decisive actions Guest-obsessed mindset with a drive for continuous innovation Experience in managing health, safety, and training protocols Flexible to work varying schedules, including weekends/holidays Brimming with energy, ideas, and a positive can-do attitude Alongside working with a team that works hard, supports each other, and has fun along the way, you’ll also receive: Salary range £30,000 - £32,455 per annum (depending on experience) 25% discount in our retail shops and restaurants 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world O2 discount Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitmentmerlinentertainments.biz and one of the team will get back to you as soon as possible. Competitive