PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover. This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.
The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.
Key Responsibilities:
* Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
* Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
* Conduct regular site inspections and liaise with contractors for maintenance and repairs.
* Prepare and manage service charge budgets, ensuring transparency and accuracy.
* Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
* Ensure health & safety compliance and risk assessments are up to date.
* Handle disputes and complaints professionally, including dealing with challenging individuals.
* Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
* Maintain strong relationships with clients, fostering trust and long-term partnerships.
* Stay ahead of statutory changes and, in particular, guide clients through the minefield of fire regulations, ensuring compliance and best practices.
Requirements:
* Previous experience in residential block management is essential.
* Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
* Strong understanding of leasehold property management, service charges, and relevant legislation.
* Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
* Highly organised with strong problem-solving abilities.
* Ability to work independently and proactively in a fast-paced environment.
* Proficient in property management software (experience with MRI Qube is desirable).
* Full UK driving license and willingness to travel for site visits.
* Some out of office hours working with regards to attending residents meeting and AGM’s.
What they Offer:
* A dynamic and supportive work environment with a varied portfolio—never a dull moment!
* Competitive salary based on experience and qualifications.
* Career progression opportunities, including potential leadership roles.
* Ongoing professional development and training support.
* Office-based role in Dover, serving the local community.
If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, we’d love to hear from you