The role of Helpdesk Administrator:
* First point of contact for customer
* Raising jobs for reactive and corrective action work orders
* Closing off jobs for engineers where required
* Raising purchase orders to sub‑contractors for reactive works
* Booking in reactive and PPMs with clients for sub‑contractors
* Assisting with system closures
* Effective management of sub‑contractors and obtaining updates
* Working in conjunction with Regional Management and Coordinators to ensure seamless management of contract
* Acting as key point of contact for sub‑contractors
* Assisting in keeping work‑in‑progress levels on contracts to a minimum by ensuring timely completion of jobs.
* Managing chases, complaints, and escalations
* This is a Permanent position
* Mon‑Fri - 8am-5pm
* Up to £30,000 dependent on experience
* 25 + 8 Bank Holidays
J-18808-Ljbffr