Optical Assistant Role
At London Eye Opticians & Hearing Care
Start Date
As soon as we find the "perfect" person.
Description Of The Role
This is an optical assistant position in a small, busy, high-end boutique practice. We are known for 3 things.
1. Niche eyewear – Each season we travel to places like Paris, Milan, Munich, Antwerp in search of the world's finest eyewear. We have relationships with the most admired and respected eyewear designers. Niche, independent eyewear companies who produce different and exclusive eyewear. They are of the highest quality. Handmade. Frames that only people who are in the know have heard of. And they are hard to find: only a handful of UK's most progressive opticians carry these collections.
2. Professional Expertise – We offer a superb choice of the world's most appealing eyewear. (We have over 800 styles to choose from.) But we're not a scratch-your- head and browse around kind of place. There is a more sophisticated and effective way to help clients choose the right glasses than trial and error, trying on frames at random.
Our unique "Eyewear Style Consultation" is designed to make the customers quest for new eyewear an enjoyable experience. It saves them time and hassle. They find out definitively which frame styles will suit their face shape. It makes their decision on new eyewear easier and gives them confidence in what they choose.
The consultation is an opportunity for the client to discover the right style of eyewear for them in a no-pressure, relaxed environment with the help of a professional.
1. Personal Service – No more treating customers like they're just a number.
We are a small (and in demand) team of friendly, welcoming, real people. Clients can call us and have a conversation. They can come in and have the tour. We're in a striking building in the centre of Newark and creates the perfect setting for delivering an exceptional and stylish experience.
To give our clients the best service, we do things a bit differently. And there are some things you should know about this.
We work like any professional service and offer an appointment-based dispensing service for the client's convenience, and so we can spend the necessary time with them to get it right.
ABOUT YOU
Because we are known for our eyewear, we attract a massive amount of external prescriptions. What that means is that there is a lot of dispensing and sales compared to a relatively low number of eye examinations. So high level dispensing is the core of our business.
This type of role is perfect for you if;
· You are passionate about eyewear and style
· You enjoy selling and are confident and can do it with flair
· You get a buzz from being on the shop floor, seeing browsers, selling, getting involved in the day to day tasks that happen in a boutique business to create an exceptional experience for customers
· You're a team player – getting involved setting the practice up each morning, greeting clients as they arrive, making drinks for clients, quality control and checking in client's eyewear. You'll do whatever it takes to deliver an exceptional experience to a client.
· You're not interested in "only getting your wages", but in developing your skills and your career, and making a positive contribution to a business establishment and the community it serves.
· You understand what it means to be hard worker and are able to withstand the pressures of a fast-paced, deadline-driven work environment.
· You pay attention to the details – our clients demand the highest standards and that is why they choose us.
· You are confident and communicate confidently to reassure clients that they are in capable hands.
· You are articulate, able to communicate clearly
This is the ideal position for someone who wants to continue to learn, and expand his/her abilities and deliver the highest possible level of eyewear expertise alongside a world-class customer experience.
WORK DAYS
This is a part time or full time position and includes Saturdays. Hours are 9am to 5pm. Saturdays 9 to 3.30 We are closed on Sundays & Mondays and most bank holidays. We can negotiate work days going forward.
WORK ENVIRONMENT
We are a small team and you will be working alongside an optician, as well as the owners. We depend heavily on each other, and we take our responsibilities to each other and our work seriously.
Each team member must be extremely dependable. We practice the art of flexibility so that we can work together in the most effective way, to respond to any challenges during busy periods when we are at capacity. Awareness is important. Being able to spot when someone needs help. Awareness means seeing a problem before it becomes a problem. Communication is vital. As is the ability to keep cool and convey confidence in the face of any challenge.
YOUR SKILLS
Absolute musts are the ability to make strong recommendations to clients.
You understand and have a flair for fashion, style, and colour.
You are interested in the world of eyewear design and display a genuine passion for the products you work with. You are an eyewear enthusiast
You are conscious of maintaining a professional appearance, including in how you speak and how you act. You also have excellent time management and organizational skills (remember, this is a BUSY, deadline-driven environment).
Your computer skills are up to date and you can learn new technology quickly, as well as use computer-based booking systems.
YOUR PERSONALITY
It matters. A lot. Whether you are introverted or extroverted, we need you to be passionate and determined and not give up easily when faced with challenges (i.e. when things get hard). You are extremely detail-oriented. You are articulate. You have a good sense of humor and a cooperative attitude. You show kindness, patience, and respect to all people. You are ethical and honest, even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive. You look for solutions, not excuses. You are an avid learner, and extremely resourceful in finding solutions. You are a problem solver, not just a problem reporter.
YOUR WORK ETHIC
You don't view your job as an interruption to your life, but as a natural part of your life. You understand that you are not getting paid just for being at work, but for how you spend your time at work and the value you bring to the business.
We have extremely high standards for the quality of our work, and strive for excellence in all that we do. Our clients know this, and they keep coming back. We need someone who will be able to keep up with us and work to the highest standards.
So what are your responsibilities?
Your responsibilities will be very diverse, some are creative, some are mundane, but all are necessary to keep the business operating. We will support you and there is always help when you need it. We don't expect you to know how to do everything that is required, but we do expect you to be observant, resourceful, and a quick learner. If you need to know exactly what your duties are everyday and you need lots of time to get things done comfortably, then this is not the place for you. If you like variety in your work, thrive when challenged, and take pride in your accomplishments, then this job will provide it.
Why would you want to work here?
If you've made it this far, then we congratulate you. You're either close to being the "perfect" fit, or you're just very curious. We're not trying to overwhelm you; we just want to be very clear with our expectations so neither of us is disappointed.
If you did a reference check on us, you'll discover that although we're direct, we are extremely friendly, kind, and caring people. We will treat you like family. Although we work hard, we like to have fun, we like to relax, we are very understanding, we treat you with respect, and we care about your experience with us. We believe you will excel when you're challenged, especially you if love what you do, where you work, and the people you work with. We believe we can offer that opportunity to the right person.
Job Types: Part-time, Permanent, Freelance
Benefits:
* Company events
* Employee discount
* Store discount
Application question(s):
* What is your favourite brand of eyewear at the moment?
* How much experience do you have working in an opticians?
Work Location: In person