Job Description
Company: Rapiscan Systems
Rapiscan Systems, a global leader in detection technology, provides advanced cargo and vehicle inspection solutions to high-security sites worldwide. Our mission is to combat terrorism, smuggling, and fraud through innovative X-ray scanning systems.
Role Summary
Were looking for a German-speaking Service Coordinator to join our Redhill team. Youll manage daily operations for our EMEA field service team, ensuring smooth service delivery and customer support.
Key Responsibilities
* Coordinate engineering jobs, maintenance, and quotations
* Manage service tasks in D365: orders, scheduling, invoicing
* Oversee installations from booking to handover
* Liaise with out-of-hours call centres and internal teams
* Work with overseas distributors and manage documentation
* Generate and follow up on quotations and purchase orders
* Ensure accurate service order posting and inventory handling
* Provide cover for colleagues and maintain service documentation
* Monitor KPIs, prepare reports, and support process improvements
Requirements
1. 35 years experience in service coordination or admin
2. Fluent in German and English
3. Experience with D365, Microsoft Office, and CRM
4. Strong organisational and communication skills
5. Able to work independently and ...