An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose-built Elective Hub opened on the 10th June this year, and we are looking to expand our team to help this new area. You will be part of a small team of ward clerks and reception staff working to help with the patient journey through the Elective Hub. The successful applicant will need to have experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours and provide cover for annual leave and sickness. Full training will be provided for all candidates.
Duties will include:
* Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for elective patients.
* Answer the telephone, responding to questions or requests as appropriate.
* Request and collect (or deliver when requested) notes from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Ensure records are sent from the unit correctly compiled and completed following patient discharge.
* Ensure demographics of admitted, transferred, and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the unit's bed state.
* Work with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, and ensuring health and safety and cleaning standards of your designated area are kept to a high standard.
As an organization, we strive to provide high-quality, safe care for our patients in an environment in which our staff are proud to work. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted), we can achieve the right results for the people that matter most - our patients and their families.
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state-of-the-art facilities, helpful friendly teams, and excellent professional development opportunities.
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