Customer Service Leadership Role
We are seeking a skilled and experienced Customer Service Manager to join our team. This is an exciting opportunity for a results-driven individual to lead a high-performing team and contribute to the success of our business.
The ideal candidate will have a proven track record of managing teams in fast-paced environments, excellent communication skills, and the ability to build and maintain relationships with key stakeholders.
* Key Responsibilities:
* Lead and empower colleagues to deliver exceptional customer service
* Listen and respond to customer feedback and implement improvements
* Ensure market-leading availability across the store
* Work collaboratively with other Managers to drive departmental performance
* Manage people routines, including scheduling, absence, and performance management
* Develop and deliver training programs to enhance team capability
* Identify and develop talent within the department
* Foster effective relationships with operating departments
* Drive outstanding performance against targets
Benefits:
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Generous bonus scheme
* Attractive pension scheme and private healthcare
* Colleague discount and family-friendly policies
About Us:
We are a dynamic and forward-thinking organization committed to delivering exceptional customer experiences. We offer a supportive and inclusive work environment, where you can grow and develop your career.
Requirements:
* Proven experience of managing a team in a fast-paced environment
* Excellent communication and interpersonal skills
* Ability to build and maintain relationships with key stakeholders
* Adaptability and flexibility in a changing environment
What We Offer:
A competitive salary and benefits package, ongoing training and development opportunities, and the chance to be part of a dynamic and forward-thinking organization.