Equans is looking for a Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary and benefits package.
Shift pattern: Rotating 12‑hour shifts, 3 on / 3 off, including Saturdays, Sundays and all bank holidays. This position is a 24/7 contract working all bank holidays including over Christmas. Applicants must be able to work during these periods.
Responsibilities
* Act as a central point of contact for all Helpdesk users/customers, logging Service Requests and co‑ordinating the operational response.
* Keep the Helpdesk user/customer informed with progress of the Service Request, liaising with the FM Service Provider when updates are required.
* Receive and log all complaints by Helpdesk users/customers for all FM Service Providers.
* Co‑ordinate the response to an emergency situation, including raising the alarm and informing internal and external authorities.
* Support the planned maintenance programme by issuing PPM tickets, and processing returns.
* Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
* Undertake administrative tasks in relation to the Helpdesk Service.
* Comply with the Company’s Policies, Management Plans and Procedures.
* Fulfil Health & Safety responsibilities by adhering to the requirements of the Company’s Health & Safety Policy and Health & Safety Management Plans.
* Support the Company’s Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives.
* Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.
Benefits
* 24 days annual leave (+ public holidays).
* Life Cover equivalent to 1.5 times annual salary.
* Employee discount shopping schemes on major brands and retailers.
* Gym membership discounts.
* Cycle to work scheme.
* Holiday purchase scheme.
* 2 corporate social responsibility days per year.
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
* Attractive Employee Referral Rewards Scheme.
* Access to a growing employee network.
* 24/7 Employee Assistance Programme and access to a mental wellbeing app.
Qualifications and Requirements
* Previous experience working on a helpdesk would be preferred but is not essential.
* Previous experience in Customer Service is preferred.
* Proficient user of Microsoft Packages.
* Good communicator.
* Basic DBS check: ability to pass is essential.
Equal Opportunities
We encourage applications from women, ethnically diverse individuals and people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010.
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