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Operations and Engagement Coordinator, york
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Client:
Vocabulous
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
The Role
Vocabulous is an innovative online resource to aid targeted and explicit vocabulary teaching in Key Stage 2 and 3 English lessons.We area small, fast-growing education technology company looking for an innovative,organisedand enthusiastic individualto join our team. Our Operations and Engagement Coordinator will be a key support role, responsible for keeping the business running smoothly day-to-day, while also engaging directly with ourschools andteachers.
This varied role combines administration, customer communication, social media/marketing support, and basic system management (CRM).You will be the first point of contact for many of ourcustomers, ensure processes run efficiently behind the scenes, and help us build strong relationships with schools and teachers.
We are a small organisation with a social purpose, so we are looking for someone who is excited about the job description, but who is also interested in learning more about all aspects of running an education start-up and keen to support Vocabulous’ strategy and growth beyond their job role.
Details:
Position:Operations and Engagement Coordinator
Location:York andHarrogate(the business is based in York until December 2025 then moves to Harrogate in January 2026)
Flexibility:At least 2 days inthe officeand the rest either remote or in the office as preferred
Hours:30 hours a week across 4-5 days
Contract:Fixed Term Contract until Summer 2026, with possibility of extension dependent on funding
Benefits:5% pension contribution, 27 days holiday pro-rated (rising by 1 day per year of employment) plus bank holidays
Closing Date:Sunday 31stAugust 2025at5pm
Interview:Monday 8th September at The Guildhall in York
Start Date:As soon as possible after appointment, can be negotiated
Key responsibilities include:
Administration & Operations
* Provide general administrative support across the business.
* Manage and maintain our CRM system, ensuring data is accurate and up to date.
* Assistwith schedulingschool training and catch-up calls, document preparation, andemail correspondence.
* Content development for the new KS2 and KS3 curricula, including example sentence writing.
* Create and formatnew resourcessuch as worksheets and certificates.
* Uploadnew contentto the Vocabulous website.
* Respond toteacher enquiries by email or video call.
* Help onboard newschools, including scheduling and leading basiconlinetraining sessions.
* Monitor schools’ site usage and provide support to teachers via email.
* Monitorteacherfeedback and flag issues or opportunities for improvement.
* Proactively recruit new schools to use Vocabulous and secure commitments from returning schools.
Marketing & Communications
* Support the creation and scheduling of social media content.
* Assist with email campaigns, newsletters, and website updates.
* Contribute ideas for content, customer stories, and events that build our community.
* Attend selected education conferences to manage our exhibition stand.
Skills & Experience
* Strongorganisationaland administrative skillsand attention to detail.
* Clear and confident communicator (written and verbal) with a professional, friendly manner.
* Comfortable learning new technology tools (CRM, social media platforms, etc.).
* Proactive, resourceful and able to work independently in a small team.
* Interestin education and technology.
* Ability to work at least 2 days a week in the office in Harrogate.
* Experience with CRM systems or customer support.
* Experience delivering basic online training or onboarding.
* Familiarity with tools such as Pipedrive, Canva orMailerLite.
* Experience creating or managing social media content.
How to Apply
Pleasesubmityour CV (maximum 2 sides of A4) and a covering letter (maximum 1 side of A4) by5pmon31/08/2025 to[emailprotected] which should detail:
* Your experience related to the job description.
* Why you’re excited to work for Vocabulous.
We are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in our organisation.
All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure.
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