Customer Relations Coordinator - Homefix 30-37 Hours Per Week Circa 31,000 per annum Horsham, West Sussex Are you passionate about delivering exceptional customer service and making a real difference? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting new opportunity for you to join our HomeFix team as a Customer Relations Coordinator. As the primary point of contact for HomeFix customers with complaints or complex repair issues, you ll play a vital role in ensuring concerns are addressed promptly and professionally. You ll be the voice of empathy and resolution, working closely with residents, contractors, and internal teams to provide clear communication and effective solutions. In this role, you ll support the HomeFix team by drafting formal communications, attending resident meetings, and visiting properties to understand issues firsthand. You ll analyse data to spot recurring problems, suggest solutions, and collaborate with trade teams to promote continuous improvement. We re seeking someone engaging and driven to help us achieve our mission: improving life chances through safe, secure homes. If that s you, apply today! Ideally, you would work 37 hours Monday to Friday, but we are happy to discuss working less hours (minimum 30 hours per week) over four or five days if this works better for you. To be successful in this role you will need to have: Excellent communication and interpersonal skills, with the ability adapt your style for a range of audiences Proficient letter-writing skills, including the ability to draft clear, professional, and empathetic communications to customers. Experience working in a customer service environment, with a passion for providing an excellent customer experience. The ability to confidently and professionally handle difficult conversations, solve problems and resolve complaints in a timely manner Strong IT skills with experience using a CRM system and MS office. A full UK driving license and access to own vehicle. A commitment to demonstrating behaviours that align with Saxon Weald s values. Reasons why you should apply: 27 days annual leave plus bank holidays Excellent employer pension contributions, 3x your contributions, up to 12% with salary sacrifice options Life assurance 4x annual salary. Cashback on day-to-day medical expenses Electric vehicle salary sacrifice options Leading Employee Assistance Programme, gym discounts & cycle to work scheme Loyalty scheme for long-serving colleagues including increased annual leave Hybrid working available with a modern, recently refurbished office in Horsham DBS Checks To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don t always reflect who you are today, and we ll carefully consider the details, including the nature of the conviction, the time that s passed, and any positive changes you ve made since then. About Saxon Weald Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire). We re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA individuals. As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact applications@saxonweald.com We reserve the right to call candidates to interview or withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible. Closing Date: 7 th July 2025 Interviews: 14 th July 2025