About the role
Central Bedfordshire Council is a forward thinking, dynamic and ambitious organisation that wants to ensure the area continues to be a great place to live and work. At the heart of this is our Customer Service Team.
This department gives customers access to Council services mainly via telephone and online channels but may include some face to face. It’s the window to the Council and we strive for greatness in everything we do. Whether it’s a query about social care or bin collections, we expect our Customer Service Advisors to provide positive assistance in a clear, articulate, empathetic manner.
You will be required to answer incoming telephone enquiries within Service Level Agreements, resolve a range of queries, take customer payments, or direct callers on to relevant departments – recording data onto our computer system as you work. The department is lively and busy with excellent peer-to-peer support. You’ll gain experience in up to 12 service areas with the chance to specialise later and in return you’ll be expected to help train less experienced Advisors.
A true multi-tasker, you must have excellent English language skills and considerable Customer Service experience, whether it be from a contact centre, hospitality, retail or similar background. As well as outstanding communication skills, we require GCSEs or equivalent in Maths and English, PC skills and an aptitude for learning bespoke data systems. Experience of applying legislation or company policy would also be beneficial. If you’re a confident, flexible people person who is able to stay calm under pressure then apply today.
We’ll help you learn, develop and find your own greatness as you help secure a great reputation for the Council.
What we can offer you
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
1. A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way.
2. A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
3. A comprehensive IT package to support you to work safely and effectively
4. The ability to work abroad for up to a month a year
5. Generous family friendly policies and practices
6. A welcoming and inclusive environment that empowers differences
7. Friendly and supportive staff networks
8. Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
9. Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the .
10. An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
11. A huge variety of courses and role-specific training and learning to help you succeed and develop
12. Access to discounts on top UK retailers and local retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website:
Our aspiration is to be a truly flexible employer.