Overview
TDS is a leading profit‑for‑purpose organisation in the UK’s private rented and new‑build housing sectors. We protect 2 million tenancy deposits worth £2.6bn and resolve 33,000 disputes annually through fair, independent adjudication. We also operate the New Homes Ombudsman Service where we seek to resolve disputes between new homes purchasers and developers across the UK.
A trusted partner to governments, industry bodies and housing professionals, our mission is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology‑enabled services and reinvest our surpluses to drive social impact, fund research and support two charitable foundations.
Following the planned retirement of our long‑standing CEO, we are seeking a new Group Chief Executive to lead TDS into its next chapter. This is a pivotal moment, with major national procurements ahead, continued growth in our schemes, and exciting opportunities in redress, technology, and customer‑focused innovation.
Responsibilities
* Leading the development and delivery of TDS’s long‑term strategy in partnership with the Board.
* Driving strong operational performance while ensuring we remain firmly rooted in our social purpose.
* Strengthening TDS’s profile and relationships with government, regulators, industry partners and the wider public.
* Supporting the Board with strategic insight, clear communication and effective governance.
* Navigating upcoming government tenders and sector changes with confidence and clarity.
* Developing commercial partnerships and joint ventures which are aligned with our social purpose
* Championing innovation, digital transformation and the use of AI to improve customer experience.
* Embedding a values‑led culture where colleagues feel supported, listened to and motivated to deliver their best.
Qualifications
We are seeking a strategic leader with prior Chief Executive or significant C-Suite level experience, gained within an environment that offers services to the public, most likely within a regulated, publicly accountable, or social purpose setting. In addition, you will bring commercial acumen, political awareness, and a deep commitment to public good. A natural communicator, you will build trust quickly, motivate others and lead with authenticity and purpose.
Benefits
In return, we offer the opportunity to lead a respected, forward‑looking organisation with a strong team, a clear purpose, and the ability to make a lasting difference to millions of renters, new home owners and property professionals across the UK.
A full recruitment pack is available by clicking through the Apply option.
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