O2 Daisy have TWO positions for Credit Controllers on a 6 month fixed term basis. This is a vital role where you will see yourself responsible for debt collection of accounts, ensuring that all our customers are paying to their agreed payment terms / SLAs in an effective and efficient manner keeping our debtor days to minimum.
You will be following the collections and escalation processes to ensure customers are followed up in a timely manner and pay to contractual payment terms.
Working closely with other areas of the business to ensure any queries are resolved, disputes handled, billing is accurate, credits are raised, and sales and service issues are being addressed.
Thinking innovatively and putting forward ideas to support continuous improvement in our business is encouraged. Come join the team and make a difference.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
1. Performing day-to-day credit management of Business/Enterprise customers in line with agreed follow-up processes, reducing bad debt
2. Providing exception customer service– striving to improve customer experience and deliver world class service at all times
3. Ability to multi-task – managing a range of 50+ challenging Customer accounts, making sure the debt is collected to achieve targets
4. Effective communication via all available means (phone, email, teams) to build relationships and using initiative to collect aged debt
5. Business Credit Control experience within a large organisation offering multiple products and services to a large amount of customers
The other stuff we are looking for
6. The ability to talk to people at all levels
7. Experience of working well under pressure to stretching targets and tight timescales
8. Effective knowledge within Credit Control and ability to adapt to changing circumstances
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.