System Analyst - Revenues and Benefits
Put your technical expertise to work improving vital public services
At Basingstoke and Deane Borough Council, our residents are at the heart of everything we do. We are committed to delivering modern, secure, reliable digital services that support communities and help our organisation run efficiently.
We are looking for a skilled and motivated System Analyst to support and develop our Civica Revenues and Benefits systems (Local Taxation, Housing Benefits, Portal and EDRMS) and their integration with other council systems. If you’re someone who enjoys problem‑solving, system improvements and working closely with service teams, this is an exciting opportunity to make a real difference.
What you’ll be doing
In this role, you will:
1. Provide customer‑focused support to system users, ensuring all IT incidents, service requests and changes are managed following ITIL best practice.
2. Act as a technical expert for Revenues and Benefits systems, advising services and supporting system‑driven change.
3. Maintain, update and enhance Civica systems—ensuring security, functionality, compliance and seamless integration with other key applications.
4. Lead on system upgrades, testing and patching, coordinating with service teams and suppliers.
5. Produce and manage statutory and operational reporting to support annual billing, year‑end processing and grant returns.
6. Develop clear system documentation and support self‑service guidance for users.
7. Represent the council at user groups and provide specialist input to the wider Digital Programme.
This is a varied and impactful position where every day brings new challenges and opportunities to support colleagues and improve how we work.
Appointment Type Permanent Position Full Time/Part Time Full-time Job Category IT Hours 37 Is this a hybrid working role? Yes Salary Min £37,913 Salary Max £40,824 Interview date w/c 2nd March 2026 Closing Date 25/02/2026 Ref No 891 Documents
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What benefits do we offer?
At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:
11. Generous annual leave allowance plus bank holidays
12. Local government pension scheme and Life Assurance
13. Salary sacrifice schemes for bicycles and electric cars
14. Access to discounts at nationwide retailers through our ‘B Rewarded’ perks discount site
15. Funded healthcare cash plan including optical and dental cover
16. Free flu vaccination vouchers
17. Access to a free and confidential employee assistance program
18. Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.