Position Overview
Sytner BMW/MINI Sheffield are looking for a motivated and committed Parts Advisor to join our team.
As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach and communicate effectively with both internal and external customers and suppliers. Alongside supporting the day‑to‑day parts operation, a key part of this role will involve building and maintaining strong relationships with our trade customers through regular contact and visits, identifying incremental sales opportunities and delivering exceptional customer service. You will also play a major role in driving accessory sales across all channels, both internally within the dealership and externally with retail and trade customers, helping maximise business growth and customer satisfaction.
You will ensure that all requests are dealt with promptly and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Qualifications
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer‑facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Benefits
Sytner Group are delighted to provide an industry‑leading benefits package.
* Enhanced Holiday Entitlement 33 days inc. bank holidays
* Industry-leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
Diversity and Inclusion
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.
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