Front of House Manager - Maynooth, Kildare A five-star career awaits at Carton House. We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland. Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests. We currently are recruiting a Front of House Manager to join our team at Carton House. Key Responsibilities: Oversee all front desk operations including guest check-in and check-out, reservations, room assignments, and guest inquiries. Lead, train, schedule, and supervise the front office team (including receptionists, concierge, bell staff, and night auditors). Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally. Manage the front office budget, monitor occupancy, revenue, and front office KPIs. Address and resolve guest complaints and issues promptly and effectively. Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently. Ensure all front office procedures are in line with company policies and brand standards. Maintain accurate records for billing, guest accounts, and reports for management review. Ensure compliance with health, safety, and security regulations. Foster a positive and motivated team environment to support staff development and high morale. The successful candidate will have: Minimum of 2 years previous experience in a similar role in a 4 or 5 star property. Diploma or Degree in Hospitality Management, Business Administration, or a related field desirable Previous experience of OPERA is strongly preferred. Strong command of the English language. Highly organised with excellent communication skills. Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts. Strong leadership and team management skills. Excellent communication and interpersonal skills. Exceptional guest service and problem-solving abilities. Well-organized and detail-oriented with the ability to multitask. Proficient in MS Office and front office software systems. Why work for Carton House? To be part of Accor’s large global hospitality network. Employee benefit card offering discounted rates in Accor Hotels worldwide. Learning and development opportunities. Employee Assistance Programme. Strong team focus and team atmosphere. Meals and uniform are provided. Free parking. Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme. Training is provided both on-the-job and through organised training seminars with both internal and external trainers.