Customer service & claims administrator

Customer Service & Claims Administrator
Location: Near Bishop's Stortford
Salary: £26,436 per annum (pro rata) + annual bonus
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Permanent
 
We are recruiting for a Customer Service & Claims Administrator to join a busy and supportive team near Bishop's Stortford. This is a varied, fast-paced role involving customer service, claims handling, and office administration.
The role is ideal for someone with previous customer service or administrative experience who is confident communicating with customers and managing detailed casework across multiple channels including phone, email, live chat, and face-to-face interaction.
Full training is provided, along with ongoing support from a friendly and experienced team. The office environment is collaborative, stable, and well-connected, with free parking and excellent transport links.

Key Responsibilities

Responding to passenger enquiries via telephone, email, and live chat
Managing and updating passenger claims accurately and efficiently
Composing and handling all customer correspondence
Processing and recording passengers' personal effects
Handling face-to-face passenger collections
Updating internal systems and departmental spreadsheets
Processing data entry and maintaining accurate records
Coordinating courier bookings and deliveries
Supporting general office administration tasks
About You

Experience in customer service, administration, or a similar office-based role
Strong communication skills across written and verbal channels
Confident, professional telephone manner
High attention to detail and accuracy when handling data or claims
Comfortable working in a fast-paced, multi-tasking environment
Strong IT skills, including Microsoft Office and spreadsheets
Able to prioritise workload and use initiative
What's on Offer

Competitive salary of £26,436 (pro rata)
Annual bonus scheme
Full training and ongoing support
Friendly and supportive team environment
Free on-site parking
Approximately 5 minutes' walk from the nearest train station
20 days' holiday plus bank holidays
Pension scheme
This is an excellent opportunity for someone looking to develop their career in customer service and claims administration within a stable and supportive environment.
 
This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Agency