Application Support Technician
Location: East Grinstead (Hybrid Working Possible)
Are you passionate about tech and problem solving? Looking to kickstart your IT career in a company that supports global clients and offers real growth potential?
Join as a Junior Application Support Technician, where you'll play a key role in ensuring a high level of service for worldwide customer base.
About the Role
In this entry-level yet impactful role, you’ll be the first line of support for developed applications, managing internal and external queries. You’ll troubleshoot technical issues, manage application deployments, and ensure customer satisfaction through clear communication and efficient resolution.
Key Responsibilities
* Provide 1st line application support for internal teams and external clients globally
* Troubleshoot issues, recommend solutions or workarounds, and document fixes
* Support customer onboarding, rollouts, and implementation tasks
* Maintain accurate customer records and call logs in the database
* Collaborate with cross-functional teams to deliver timely resolutions
* Assist with upgrades, server builds, and product customisations
* Contribute to and update internal documentation and processes
* Support compliance with ISO standards and information security requirements
* Help support US clients during evenings (on a shared rota basis)
What We’re Looking For
* Strong academic background, especially in English and Maths
* Excellent communication skills and ability to simplify technical topics
* Calm under pressure, with a proactive and problem-solving mindset
* Familiar with Microsoft Office tools (Excel, Word, Outlook)
* Eagerness to learn and grow in a supportive tech environment
Bonus Skills (Training Provided)
* Basic knowledge of Windows Server, SQL, or HTML
* Awareness of data protection best practices
* Familiarity with IIS, LMS, or Single Sign-On environments